Reference

How doog11 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use your doog11 account, how we store it, and who can access it. Access to our platform depends on your local law and eligible regions — please check before you proceed.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data explained

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling across every part of your account — from your initial registration to each payment you make via bKash, Nagad or Rocket. Here is what that looks like in practice.

Payment Data Isolation

Your bKash, Nagad or Rocket wallet references are isolated from your general profile data. They are used only for matching deposits and resolving payment disputes — nothing else.

Cookie and Tracking Scope

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can decline non-essential cookies and your account will still function normally.

Account Security Practices

Login activity is monitored for unusual patterns — like a new device or an unfamiliar location. If we detect something unexpected, we may require an OTP confirmation before letting the session continue.

Retention and Deletion

We keep your account data for as long as your account is active. If you close your account, we retain only what our internal records policy requires, then delete or anonymise the rest on schedule.

What We Collect and Why We Collect It

doog11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, contact details, and the payment method you use — bKash, Nagad or Rocket — to process your transactions and verify your identity. We also record your device type, IP address and session activity to keep your account

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secure. Payment wallet references (such as your registered bKash or Nagad number) are stored only for transaction matching and dispute resolution — we do not share them with third parties for marketing. If you deposit via Rocket, the transaction reference is logged against your account wallet
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and retained only as long as required by our internal records policy. We may collect location signals at login to flag unusual access patterns. Any data collected through our mobile interface follows the same rules as desktop access. Availability of our platform and this policy's application
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depend on your local law and the eligible regions we serve. You can ask us to review, update or remove your stored details at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About This Policy

If you have a question about how your data is handled — or you want to request a copy of what we hold — our support team is the right place to start. Send your request with your registered account details so we can locate your record and respond accurately.

Live Chat Open the chat widget in your account dashboard to raise a privacy or data request. Our team will ask you to confirm your registered contact detail before proceeding.

Email Support Write to our support address with your account username and the specific data you want reviewed, corrected or removed. We aim to respond within a clear timeframe.

Account Settings Some privacy preferences — like marketing contact opt-out — can be adjusted directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at doog11

These are the questions we hear most often about how your personal and payment data is handled. If your question is not listed here, reach out through live chat or email with your account details.

No. Your bKash or Nagad wallet reference is used only to match your deposit to your account and to resolve any payment disputes. It is not passed to third-party marketers or partners.

Yes. Send a data access request through live chat or email, confirming your registered account username. We will locate your record and share what we hold in a readable format.

Contact support with the specific detail you want updated or deleted. We will verify your identity first, then make the change or schedule deletion according to our retention policy.

Once you close your account, we keep only what our internal records policy requires — typically transaction references linked to payment rails like Rocket or Nagad — then delete or anonymise the rest.

We use session cookies to maintain your login and optional analytics cookies to improve the lobby. You can decline non-essential cookies through the cookie banner; your account access will not be affected.

Yes. Mobile sessions are subject to the same data protection rules as desktop. Unusual login patterns — a new device or unfamiliar location — may trigger an OTP check before the session opens.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How doog11 Handles Your Personal Data

How We Protect and Manage Your Information

Payment Data Isolation

Cookie and Tracking Scope

Account Security Practices

Retention and Deletion

How to Contact Us About This Policy

Common Questions About Your Privacy at doog11

01 Does doog11 share my bKash or Nagad number with anyone?

02 Can I ask what personal data doog11 holds about me?

03 How do I get my data corrected or removed?

04 What happens to my data if I close my account?

05 Does doog11 use cookies and can I turn them off?

06 Is my data protected when I log in from my mobile?

Privacy Policy

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